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Jefferson County
Child Support Agency
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Child Support Online Services customer website is now displaying Appointments, Hearings, and Income Withholding events, along with a description of the event. For Appointments and/or Hearings, it will explain what you need to bring.
NEW
Debit Card Information for Parents
http://dcf.wisconsin.gov/bcs/faqs/card_faq-newdc.htm [this FAQ answers many questions your customers might have regarding the old and new debit cards, and includes phone numbers for customer service from both the old vendor (Chase) and the new vendor (EPPIC)]
* EPPIC (the new vendor, beginning February 7, 2013): https://www.eppicard.com
Customer Service Phone Numbers
* Chase (the old vendor): 1-866-817-0761 (Toll Free; 24/7)
* EPPIC (the new vendor): 1-877-253-3686 (Toll Free; 24/7 beginning February 7, 2013)
KIDS Information Line (Trust Fund customer service):
1-800-991-5530 (Toll Free)
- View and print payment histories, up to previous 2 yrs on-line
- Update address and phone number on-line
- Print payment coupons
- Free, fast & secure
- Click here to sign up
For access to account information, sign up for Child Support On-line services. Click Here
Application for Child Support Services
To avoid NON IV-D fees on cases with minor children only, you may apply for child support services. There is no application fee required to apply for child support services. Parents and legal guardians may apply for full Case Management (child support) Services. If one parent applies, both parents receive Case Management Services. However, if the court changes the child's primary placement, the parent with the new primary placement order will need to reapply for services.
To Download an Application go to General Information & Select FORMS
Tuesday Pro Se Clinic:
The services of the Jefferson County Child Support Agency are available Tuesdays between 8:00 a.m. and 4:00 p.m. to answer questions about the Pro Se Stipulation and motion forms to modify child support and health insurance obligations. (Services of the child support agency are limited to case parties with an application for services on file. Applications for services are available at the child support agency).
For Information or to Download Forms go to General Information & Select FORMS
Participants with Non IV-D cases are able to pay the wage assignment fee of $35.00 online and in our office via credit/debit card. These fees are charged for certain types of services performed on Non IV-D cases.
Non IV-D are family cases without Case Management Services
(commonly called "child support services") from Wisconsin's Child Support program.
Families with minor children can apply for
Case Management Services
(see Application for Child Support Services above)
Additionally, Spousal or Maintenance only cases are also NON IV-D and are not eligible to apply for Case Management Services with the child support program.
For Information about Payment Information, Account Balances, and Account History Requests, Contact the Wisconsin Support Collections Trust Fund (WI SCTF)
WI SCTF at................................................................................................................................................800-991-5530
TDD............................................................................................................................................................877-209-5209
Jefferson County Child Support Agency
Jefferson County Courthouse
320 S. Main St., Rm 219
Jefferson, WI 53549
Customer Service 414-615-2587
Fax 920-674-7435
childsupport@jeffersoncountywi.gov
When contacting the agency, please have your PIN number, IV-D number, or court case number ready as we will need one of these numbers to verify your case and identity.
Hours:
Monday - Friday
8:00 am to 4:30 pm
Stacee Jensen, Agency Director
Foreign Language Links
Programa de Mantenimiento Infantil de Wisconsin
Informacion para Padres
Wisconsin Kev Pab Nyiaj Yug Menyuam
Xov Qhia Rau Cov Ua Niam Ua Txiv
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